The Art Gallery of Greater Victoria (AGGV) stands as a beacon of culture and community, nestled just 20 minutes from downtown Victoria in a serene park-like setting. Established in 1951 and housed in both contemporary exhibition spaces and the historic 1889 Spencer mansion, AGGV is not only the largest public art gallery on Vancouver Island but also one of the most significant in Canada, boasting an impressive collection of over 20,000 pieces of visual and decorative arts. As a growing non-profit organization, we are committed to excellence, innovation, diversity, and inclusivity, firmly believing in the power of collaboration to achieve our goals.

Commitment to Diversity and Inclusion:
We are committed to creating a diverse and inclusive workplace and strongly encourage applications from all qualified candidates, including those from underrepresented groups, such as Indigenous peoples, women, people of colour, LGBTQQIP2SA individuals, and others who may contribute to the further diversification of ideas. AGGV is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If you require any accommodation, please let us know.

Join us at the Art Gallery of Greater Victoria and be part of a team that values your contribution and believes in your potential to help us achieve our mission.

Visitor Experience Coordinator

Location: Victoria, BC

Hours: Full-time, Monday – Friday, 9am-5pm, 35 hours/week. Please note that this position will occasionally require work during evenings and weekends.

Salary: $28.35 per hour ($29.20 effective March 22, 2025) – Unionized Position, CUPE Local 410, Pay Grade 5

About the Role:

The Visitor Experience Coordinator leads the Visitor Experience team ensuring all visitors, members, and donors receive outstanding customer service when they visit the Gallery. They are responsible for ensuring the Visitor Experience staff share information with the visitor about exhibitions, programs, membership, fundraising events, and all other AGGV activities or initiatives. They supervise the visitor experience staff including hiring, scheduling, work planning and performance evaluation.

This role is ideal for someone with a positive attitude who enjoys interacting with visitors and creating a welcoming, engaging environment. This position works cooperatively across the gallery (curatorial, programming, marketing, and development) to ensure accurate information is available.

The Visitor Experience Coordinator promotes a deeper relationship with the AGGV by promoting opportunities for volunteerism. The Visitor Experience Coordinator is responsible for volunteer recruitment, placement, and supervision in coordination with other Gallery staff.

Key Responsibilities:

• Enhance visitor engagement and improve experiences through cross-departmental collaboration and the implementation of innovative strategies.
• Oversee comprehensive visitor communication efforts, including telephone, email, and direct interactions, while staying informed on industry trends for service enhancements.
• Instruct Gallery Ambassadors on exhibitions, programs, and events to ensure informed and engaging visitor interactions, and address visitor complaints with tact and empathy.
• Lead the visitor experience team and volunteers towards a culture of excellence, managing schedules for comprehensive event and activity coverage, and conducting staff recruitment, training, and performance evaluations.
• Administer visitor service and volunteer data, ensuring operational IT support for POS and payment systems, and assist with event ticketing and inquiries in collaboration with Gallery Associates.
• Align volunteer coordination with the AGGV Volunteer Policy, spearhead volunteer recruitment, training, and appreciation initiatives, and manage volunteer participation in key gallery events like the annual Art Gallery Paint In.

What We’re Looking For:

• 2+ years of experience in Customer Service or Communications.
• Proven leadership in supervising staff/volunteers and team management.
• Exceptional interpersonal and communication skills.
•  Proficiency in Microsoft Office and experience with POS systems (Profitek preferred).
•  Flexible, adaptable, and able to work under pressure.
•  Post-secondary education in a related field preferred.

Why Join Us?

• Flexible and supportive work environment.
• Opportunity to be part of a team that makes a real impact in the community.
• Three weeks vacation upon hiring
• This position is eligible for Extended Health, Dental, LTD benefits and Municipal Pension Plan

VIEW FULL JOB DESCRIPTION

How to Apply:

If you are passionate about making a difference and possess the required qualifications, we would love to hear from you!

Please apply by sending your resume and cover letter to careers@aggv.ca

Document Requirements:

• Please send us one document (preferably PDF) including both your Cover Letter and Resume (or CV) named in the following format:
  • LAST NAME_Initial_Job Title_APP
• If you must send your Cover Letter and Resume (or CV) as separate documents, please name them in the following format:
  • LAST NAME_Initial_Job Title_CL
  • LAST NAME_Initial_Job Title_RES (or CV)

Application Deadline:  November 22, 2024, 11:59pm

We will review applications and engage in conversations with qualified candidates as they apply.